Refund policy

Life Essentials NZ

We want you to be satisfied with your purchase.

Returns:
Returns are accepted within 7 days of receiving your order.
Items must be unused and in original packaging.

✔️ Photo or video proof is required

❌ Change of mind refunds are not accepted

❌ Returns are not required (no physical return)

Once approved, we will issue a refund or send a replacement.

Refunds:
Approved refunds are processed to the original payment method
within 5–10 business days.

Damaged or Incorrect Items:
Please contact us within 48 hours with clear photos.

Return Shipping:
Customers are responsible for return shipping unless the item is faulty.